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SHIPPING INFO

We work with vendors and distributors worldwide, sometimes in places where UPS and FEDEX simply do not operate. 

Based on availability, location and merchandise shipping/delivery times may vary:

  • Popular or local sourced items are typically delivered within 5 to 7 days
  • Less common items usually take 7 – 12 days to be delivered
  • Unique or harder  to get items can take longer
  • We’re always here to monitor it and make sure you get your merchandise.

If shipping time is a major concern, please contact our support team prior to your purchase to get a “best case estimate.” 

 

REFUNDS

All items are 100% refundable pending:

  • They are returned in near the same condition they are received 
  • Damage to item was not due to use or neglect by customer
  • Partial refunds may be rewarded after review of item and on a case by case basis for items returned missing components or with slight wear. 

All requests will be considered if submitted to our customer support team at https://defendsurviveprepare.com/support/help-center

RETURNS

All return requests will be considered if submitted to our customer support team at https://defendsurviveprepare.com/support/help-center. It is necessary in order for our team to access the proper account information. . 

We pay for return in form of  “prepaid return postage or label” only.  

  • Return requests must be submitted to our customer support team at https://defendsurviveprepare.com/support/help-center
  • A valid address with which to deliver the prepaid shipping label must be presented
  • Package with label must be delivered to mail service by customer
  •  When mail service confirms with us that package has been checked-in, the refund process may be initiated (on customers word of confirmation no damage has been done to product)

Items that are shipped back to us without using our prepaid shipping labels are subject to additional confirmation and scrutiny. 

  • Package must be received and reviewed before the refund process might be initiated
  • Any return shipping costs incurred by not using our prepaid shipping labels will not be reimbursed 

Any items that have been shipped and are in-route at the time the return has been requested will need to be received and then returned using our prepaid shipping label before the refund process can begin. If done soon enough, we will do everything we can to halt the delivery process

We will look for some coupons and send over what we find asap.

If you’re interested, let us know by completing the next steps and telling us where to send the info… 

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Refunds, shipping & Returns

To Our Present & Future Customers

First of all we'd like to thank you for shopping with us. We know that trusting a new company online isn't easy... but we're happy you did and we want to let you know up front that all purchases on our site are 100% refundable.

If you ever have a bad shopping experience with us, we WILL make it right. We're a small "mom and pop" organization, which means we can't offer the shipping speed of an Amazon or a Wal-Mart... but what we CAN offer you is personalized service. We want every one of our customers to know that any business they do with us is 100% safe, fully protected, and risk-free.

The specialty gear and other merchandise we offer isn't for everyone. We love this stuff, and we live the survival and self-defense lifestyle. The merchandise we seek out from distributors around the world is unique and sometimes hard to get. If for some reason you buy something from us that doesn't fit your setup as perfectly as it should, we offer a "100% take it back" guarantee.

We want you to feel comfortable trying new gear and information products, which means you shouldn't hesitate to buy. If it isn't for you, we'll have you send it back to us personally so you can try something else. If you prefer, we'll give you a refund, no questions asked. We'll even pay for return shipping.

We're a small, survivalist operation in a niche market, which means if you'll be a little more patient with us, we'll get you the best prices and the best service... all with human beings you can talk to on the other end of our customer support panel. In fact, we don't "farm out" our customer support to anyone else. If you contact us through our customer support panel, it will be one of us you talk to.

We work with vendors and distributors worldwide, sometimes in places where UPS and FEDEX simply do not operate. Next-day delivery doesn't exist in that survivalist niche market... but even though shipping may take a little longer, the gear you'll get from us is top-quality...at prices low enough to make it worth the wait.

The way we see it, 15 to 30 days in international shipping time isn't too long to wait for, say, a classic kukri machete at 50% of the cost you'd pay with anyone else. Many of our items are delivered within 5 to 7 days, while others take 10-15. Some of the stuff from our farthest distributors can take 15 to 30 days or so... but we're always here to monitor it and make sure you get your value-priced, high-quality merchandise.

Keeping our prices low means that sometimes order fulfillment may take a little longer, but you save a TON in quality gear... and you get great service from people who believe in survival and self-defense as much as you do. We're building a business we can be proud of, and we promise your order is in good hands. If there's a problem, we'll make it right.

Finally, we'd love to hear from you. Don't hesitate to contact us through our Customer Support Portal and let us know what you think, what you're looking for, and what you'd like help with. We're here to serve you... and we're proud to have you as a customer.

-- Kristian, Phil, and Shannon (The DSP Team)

All items are 100% refundable pending:

  • They are returned in near the same condition they are received 
  • Damage to item was not due to use or neglect by customer
  • Partial refunds may be rewarded after review of item and on a case by case basis for items returned missing components or with slight wear. 

All requests will be considered if submitted to our customer support team at https://defendsurviveprepare.com/support/help-center

We work with vendors and distributors worldwide, sometimes in places where UPS and FEDEX simply do not operate. 

Based on availability, location and merchandise shipping/delivery times may vary:

  • Popular or local sourced items are typically delivered within 5 to 7 days
  • Less common items usually take 10-15 days to be delivered
  • Unique or harder  to get items can take 15 to 35 days
  • We're always here to monitor it and make sure you get your merchandise.

If shipping time is a major concern, please contact our support team prior to your purchase to get a "best case estimate." 

We make every effort to make tracking information available to you as soon as it is available to us. However, we do work with vendors and distributors that use international shipping providers who will not always send tracking details in a timely manor. In these cases, tracking usually becomes available when picked up by USPS, UPS or FEDEX stateside. 

Rest assured that we are monitoring this process closely and guarantee the delivery of your merchandise. 

An email will be sent to the address on file when a tracking number is made available to us by the shipping provider - usually within  3 to 7 business days for the time your order was placed.

Although it is not available on our website, prior to your purchase, you may contact customer support to discuss options for engaging a different, faster or "more local" shipping company. If this option is available, it usually incurs a hefty shipping fee.  

If you have concerns regarding the availability of tracking information, please confirm whether or not the merchandise you wish to purchase will have speedy or lagging tracking information  by contacting customer support prior to making your purchase. 

However, keep in mind, your purchase is protected by us and we will see it delivered or your money back.  

All return requests will be considered if submitted to our customer support team at https://defendsurviveprepare.com/support/help-center. It is necessary in order for our team to access the proper account information. . 

We pay for return in form of  "prepaid return postage or label" only.  

  • Return requests must be submitted to our customer support team at https://defendsurviveprepare.com/support/help-center
  • A valid address with which to deliver the prepaid shipping label must be presented
  • Package with label must be delivered to mail service by customer
  •  When mail service confirms with us that package has been checked-in, the refund process may be initiated (on customers word of confirmation no damage has been done to product)

Items that are shipped back to us without using our prepaid shipping labels are subject to additional confirmation and scrutiny. 

  • Package must be received and reviewed before the refund process might be initiated
  • Any return shipping costs incurred by not using our prepaid shipping labels will not be reimbursed 

Any items that have been shipped and are in-route at the time the return has been requested will need to be received and then returned using our prepaid shipping label before the refund process can begin. If done soon enough, we will do everything we can to halt the delivery process

Welcome to the Defend Prepare & Survival Terms of Use agreement. For purposes of this agreement, “Site” refers to the Company’s website, which can be accessed at Defendsurviveprepare.com “Service” refers to the Company’s services accessed via the Site, in which users can access. The terms “we,” “us,” and “our” refer to the Company. “You” refers to you, as a user of our Site or our Service.

The following Terms of Use apply when you view or use the Service [via our website located at Defendsurviveprepare.com

Please review the following terms carefully. By accessing or using the Service, you signify your agreement to these Terms of Use. If you do not agree to be bound by these Terms of Use in their entirety, you may not access or use the Service.

PRIVACY POLICY
The Company respects the privacy of its Service users. Please refer to the Company’s Privacy Policy (found here: defendsurviveprepare.com/privacy-policy-2) which explains how we collect, use, and disclose information that pertains to your privacy. When you access or use the Service, you signify your agreement to the Privacy Policy as well as these Terms of Use.

REGISTRATION; RULES FOR USER CONDUCT AND USE OF THE SERVICE
You need to be at least 18 years old or age that is considered “adult” in your area and a resident of the United States to register for and use the Service.

If you are a user who signs up for the Service, you will create a personalized account which includes a unique username and a password to access the Service and to receive messages from the Company. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.

USE RESTRICTIONS
Your permission to use the Site is conditioned upon the following use, posting and conduct restrictions:

You agree that you will not under any circumstances:

· access the Service for any reason other than your personal, non-commercial use solely as permitted by the normal functionality of the Service,

· collect or harvest any personal data of any user of the Site or the Service

· use the Site or the Service for the solicitation of business in the course of trade or in connection with a commercial enterprise;

· distribute any part or parts of the Site or the Service without our explicit written permission (we grant the operators of public search engines permission to use spiders to copy materials from the site for the sole purpose of creating publicly-available searchable indices but retain the right to revoke this permission at any time on a general or specific basis);

· use the Service for any unlawful purpose or for the promotion of illegal activities;

· attempt to, or harass, abuse or harm another person or group;

· use another user’s account without permission;

· intentionally allow another user to access your account;

· provide false or inaccurate information when registering an account;

· interfere or attempt to interfere with the proper functioning of the Service;

· make any automated use of the Site, the Service or the related systems, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;

· bypass any robot exclusion headers or other measures we take to restrict access to the Service, or use any software, technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;

· circumvent, disable or otherwise interfere with any security-related features of the Service or features that prevent or restrict use or copying of content, or enforce limitations on use of the Service or the content accessible via the Service; or

· publish or link to malicious content of any sort, including that intended to damage or disrupt another user’s browser or computer.

POSTING AND CONDUCT RESTRICTIONS
When you create your own personalized account, you may be able to provide discretionary (“User Content”) to